Get in touch
I welcome any questions about my products! If you would like to enquire on potential collaborations, wholesale or customized orders, simply drop an email or fill up my contact form and I will endeavor to get back to you within 24 hours.
I hope you love our products as much as I do however, I understand sometimes we change our mind, if you decide to return your order, I only accept items returned within 14 days of purchase, I must be notified within 3 days of you receiving it. I will only accept returns and offer a refund when I receive the item or items back in unused and undamaged state, so please wrap and box with care. Returns must be made at your own expense. If all is good on receiving your order, I will then refund within 14 days from when I receive the item.
I advise you obtain proof of posting and receipt, regrettably, I cannot be responsible for returned goods lost in transit.
If your purchase was made from any of our retail partners, please consult their returns policy.
Any items defected or damaged must be notified to us within 3 days of you receiving it, I will only arrange for a new order to be sent out when I have received photographic evidence to see the damage.
Upon my agreement, return the item to me via standard rate shipping (obtain proof of posting and receipt). I will then replace or refund your order and return the shipping cost too.
Products or services
I reserve the right to change or discontinue a product or service without any notice at any time. I shall not be held liable to you or to any third-party for price change or discontinue of a service. I reserve the right to refuse service to anyone for any reason at any time.
The images I share of our products are for illustrative purposes I make every effort to make sure colors are accurate as possible however I cannot guarantee that your computer’s display of the colors accurately reflect the color of the products. They may slightly vary.
I make every effort to be as accurate as possible however all sizes, weights and % may vary slightly.
All products on my site are subject to availability, prices and availability are subject to change at any time without notice.
Shipping and Delivery
I aim to deliver your goods from my store within 3 – 7 working days of you placing your order (excluding weekends and UK public holidays). I will send you an email confirming when I have dispatched your order.
NOTE: all packages will require a signature
NI and UK Charges: £3.99 for orders up to £60.00, FREE for orders over £60.00
Please note that during busy season (Christmas and Valentines) the dispatch times might be slightly longer.
Please note: I cannot be held responsible for delays caused by transport networks and services. This is beyond my control.
Warning and Copyright
Candles are hot!!! Please use all our products with care. If you are tired, busy, or preoccupied please do not burn until you have them in your sight at all times, they can be dangerous. Burning candles create a fire hazard and should be used properly (candle care link) never burn a candle for more than 4 hours at a time.
Please use common sense when using any of our products, they might smell great, but they are not edible, and should never be consumed in any way.
All products, design work and photos are copyright property of Riversdale Essence 2021 – 2022
Purchase does not transfer rights. Any reproduction or use without consent is prohibited and will be legally pursued.